The Mana World Forums

Good day.

¿can you help my whit my account? My account is banned. I check what is the reason and i find post.

viewtopic.php?f=20&t=18411&hilit=neliel&start=15

Account: Neliel

Help me please.

Your account was banned 5 years ago for scamming, Why would
we unblock you now?

Prsm

I had gone to study at the university, as it was an engineering, most of my time was studying or sleeping. When the problem happened, he started classes and told several well-known players that he was going to give it up for a while. It was vale123, leyendario, Breilin among others with those who played that are latinos. I had tried to recover it 2 years ago, but I did not know how. I just friend to communicate with a playmate on Facebook who told me what happened and could recover it by this means. I still have the mail associated with the account. Please, I want to go back to my prsm account.

to be clear, what is the name of the alt that was banned?

Prsm

My account banned is neliel and the character is caosneliel

This was an admin block, not a GM block. If an Admin resets your password,
I will unblock this account, I will not unblock it without a password reset.

game name is CaosNeliel.

Prsm

You can perform a password reset here:
https://www.themanaworld.org/recover/password

Note: undoing a perma-ban requires a 7-day internal poll

gumi wrote: ↑03 Jun 2019, 13:54 You can perform a password reset here:
https://www.themanaworld.org/recover/password

That wont work, since i have no idea if the true alt actually asked for the reset
or if the reset was ever granted!

Prsm

So, what information can I send you to an email to confirm that I am the owner of the account?

prsm wrote: ↑04 Jun 2019, 20:16

gumi wrote: ↑03 Jun 2019, 13:54 You can perform a password reset here:
https://www.themanaworld.org/recover/password

That wont work, since i have no idea if the true alt actually asked for the reset
or if the reset was ever granted!

Prsm

I had not requested the recovery of the account in a long time, but I have the emails that I had sent before requesting if they could help me. Does it help to confirm my information?

my point of view is this, I will not unblock the account until the reset is done!
I have no idea who you are, so I need an admin to say the account is reset before I unblock it!

I have to err on the side of caution, since i really have no idea who you are!

Prsm

Ok, I understand your point. Could you inform me how I can contact an administrator to confirm my identity? please.

Gumi, in this case, could you please reset his password and send email accordingly!

Thanks

Prsm

as requested by Prsm I have sent a password reset email to the address associated with the account (th*****@hotmail.com)