Important Information about hacked accounts

This forum is used to deal with abuse in game - abuse reports, bans etc.
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doorsman
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Important Information about hacked accounts

Post by doorsman » 10 Apr 2009, 01:39

We are sorry, but we cant regive you your equipments or money if your account got hacked or deleted.

You should keep in mind to secure your accounts. That means : Don't use the same account or password on 2 different servers. Using different passwords on all your account might be a good idea as well

Thank you for your comprehension.

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EJlol
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Re: Important Informations about hacked accounts

Post by EJlol » 10 Apr 2009, 10:48

Also, don't use weak passwords. (see http://forums.themanaworld.org/viewtopi ... =12&t=5068 for how to make a "strong" password)
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MadCamel
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Re: Important Information about hacked accounts

Post by MadCamel » 22 Jan 2015, 01:06

This topic needs a bit of updating. Here is the current policy as I understand it:

If your account was stolen it's your own fault. You ignored the warnings and gave someone your password, or used "12345", didn't you? We can't get your items back if they were stolen. We can't undelete your character if it was deleted. Sorry.

What we CAN do is reset your password so you can use your account again. If you're lucky your characters and some items will still be there. See viewtopic.php?f=3&t=17737 for instructions.

We will also make every effort to track down the person who talked you out of your password and ban every account they have access to. This type of behavior cannot be tolerated on TMW and we do what we can to discourage it.
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o11c
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Re: Important Information about hacked accounts

Post by o11c » 04 Feb 2015, 21:30

The other, often unexpected, thing about hacked accounts is that they will often repeatedly trigger our "this account looks suspicious" checks, even long after the account is recovered.
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