after the update today

[Saint Tropez]

Hi

After the update today, i saw i have 0gp in pocket.
I dont speak about bank account, its ok with.

I had 1 045 ???gp. Or something near but 1KK gp for sur.

I had chated to 011c and tux9th.
the last tell me to report this.
the char is John May.

thx for your answer.

[tux9th]

what did you do immediately before the update? (last 1,5mins)

[Saint Tropez]

Hi

i had take this gp from the bank account and suddenly the connexion to the server was cut.

[o11c]

TMWA is an extremely buggy piece of software. Unfortunately, certain people complain whenever I try to fix any of the infrastructure problems, then complain that the resultant problems are not being fixed. The result of this is that fixes take much longer than they should to get into the main server.

One of the bugs is that the server stores on-character GP in a separate place from bank account, and streams them into persistent storage. When the server is restarted, and pending transactions are cancelled, but since the add and delete are in separate transactions, it is possible for items or money to be duplicated or deleted. Unfortunately, it is probably impossible to verify that this has actually happened in any given circumstance, and it would be stupid to just give people 1kk zeny just because they *claim* to have lost it.

Because of these problems, we make sure to always do announcements at least 10 minutes before a restart (for this restart, it was 11 minutes before), so that players know not to be in the middle of anything important when the server goes down.

There is a test server running with one lot of infrastructure changes (that fixes, among other things, most of the possible crashes), at server.sagdas.net port 6902. However, this particular bug can't be fixed without another set of infrastructure changes.

[Frost]

Hi

i had take this gp from the bank account and suddenly the connexion to the server was cut.

I'm sorry this happened.

As o11c noted, we know this sort of problem can happen during a restart.

I looked in the automated hourly backups from 33 minutes before and 27 minutes after the restart. It does indeed show that you took money out from the bank. We'll keep looking through logs to try to find the exact transaction (I don't know if it was logged, but we need to look). We are certainly not blaming you for results from the restart.

TMW policy is to do things properly when we can, and learn when we make mistakes. In this case, we clearly made a few mistakes. In the future, we will:

• Announce the restart an hour or more in advance, or at least as much notice as we can.
• Provide a time for the restart at each announcement, so you can plan exactly.
• Make a backup of the game data from just before the restart, so this kind of question is easily answered.

Of course it's not perfect, but hopefully those steps will help. I'll post our procedure for the restarts so you can see how we do things now and ask questions. It's a little technical, but we'll also listen to suggestions to improve it.

We'll have an update on this soon.

[Frost]

We'll keep looking through logs to try to find the exact transaction (I don't know if it was logged, but we need to look).

Bank transactions don't appear in the logs. I found other activity, but not that type. I don't think we have a record of what happened, or data to interpolate what happened, around the time of the restart.

We're considering procedural ways to make this kind of thing less likely in the future. One idea would be to kick everyone off the server before restarting.

Without more data, I don't think we can restore your money. I'm very sorry.

[Saint Tropez]

Hi,

I understand.

I just explain what happens.
I didnt notice a global announce. I just saw ppl running and doing things quick.
I ask them what happening. And they tell me they will make an update.
I tought, Chocolate Cupcake i must do something before they restart to dont forget.
My pb is i didnt saw the global announce.
And i didnt notice the ding dong from the global announce.
So i didnt realize it was 11 minutes ago the global annouce was done.

All of this to say, if i dont play with the music and if i have hide the chat window i cant see a global announce.
Fortunately i play with the music and sometimes i dont hide the chat windows.
But the pb is the same. If i play and pick up while a global announce i cant see it and if im on another tab while the global announce is launch there is high probability that i cant see it.

And i miss a lot of global announce, Candor, marriage, GM announce, restart...
coz when you play sometimes you can miss them.

A new tab in red : Announce, open automatically when there is a msg from GM, candor, cindy, marriage...will be good, if it open before the general chat. Like this we can notice all global annouces. And of course we can close this one.


Thx a lot everybodies for yours answers.
Have a nice day

[Saint Tropez]

....I'll post our procedure for the restarts so you can see how we do things now and ask questions. It's a little technical, but we'll also listen to suggestions to improve it.

We'll have an update on this soon.

Im always lost on the forum, and hard to find something, where you will post this?

Thx a lot
Have a nice day

[Raffe]

There was a restart 2013-09-27...

After the restart I could no longer start the manaplus (client 1.2.6.24) on my win-xp computer.
The log-in works normally.
The updates looks very strange - like signs instead of text.
Then the program shuts down.
That version runs fine on my win8 pc.

I have tried to update the manaplus client (to 1.3.11.10i).
The log-in works normally.
The updates looks very strange - like signs instead of text.
I am able to pick a character - but there are no images of them.
I can connect to the game - but :
-I see only gray screen.
-The mouse draw patterns over the screen.
-The names of other players draws patterns too, when they, or I move.
-my inventory is full of questionmarks (?) instead of items.

There was NO change on the pc with regards to graphics drivers.

Can someone perhaps tip me how to solve the problem ?
Thank you.

[4144]

There was a restart 2013-09-27...

After the restart I could no longer start the manaplus (client 1.2.6.24) on my win-xp computer.
The log-in works normally.
The updates looks very strange - like signs instead of text.
Then the program shuts down.
That version runs fine on my win8 pc.

I have tried to update the manaplus client (to 1.3.11.10i).
The log-in works normally.
The updates looks very strange - like signs instead of text.
I am able to pick a character - but there are no images of them.
I can connect to the game - but :
-I see only gray screen.
-The mouse draw patterns over the screen.
-The names of other players draws patterns too, when they, or I move.
-my inventory is full of questionmarks (?) instead of items.

There was NO change on the pc with regards to graphics drivers.

Can someone perhaps tip me how to solve the problem ?
Thank you.

Update server was changed.
Current hosted in CDN and give some issues for some players.
Exists some ways to avoid it. one of it is copy update zips from old directory to new.
from updates.themanaworld.org into tmwdata.org/updates