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lost account after update?!

Posted: 24 Aug 2014, 15:24
by dirkje
Hello,

I am not so handy with computers, sorry for that.
I tried already a week ago to play the mana world, but I couldn't see any player or monster. People told me that I probably needed a newer server. I have (with a lot of searching and difficulties) installed Manaplus now. I guess that the new version overwrited the old version.

But the problem now is that I can't log in.
I have choosed ones that my username is already filled in, but I know almost for sure that my username is: peter81.

I know my password.

My ingame name is: -PR-
I have lvl 84. So I really don't want to lose my account.

I hope someone can help me.

Thanks

Re: lost account after update?!

Posted: 24 Aug 2014, 17:30
by wushin
Make sure you have the latest Manaplus https://www.themanaworld.org/downloads.php

Re: lost account after update?!

Posted: 25 Aug 2014, 19:37
by dirkje
Thanks for answering. Where can I find, which version I have installed?

Re: lost account after update?!

Posted: 25 Aug 2014, 19:54
by wushin
Right on top of the window when you start it.

Re: lost account after update?!

Posted: 26 Aug 2014, 19:21
by o11c
Well, your account and character do exist ... what exact error do you get?

Re: lost account after update?!

Posted: 26 Aug 2014, 22:16
by veryape
I don't know how long ago you played before, but the passwords and usernames are case sensitive nowadays.

so there is a big difference between Username Password and username password

Otherwise you can always request a password reset.

check here for more info:viewtopic.php?f=3&t=17737